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Returns Policy

 

New Gear
If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your purchase of a new item, simply return it in its original condition within 45 days of purchase and we’ll give you a full refund. It’s that simple. Returned items must be in original, brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warrantees and accessories or your return may be subject to a return handling charge . Your refund will be promptly processed upon successful evaluation of your returned item from our trained category professionals. Refunds are made for product value only, excluding shipping and handling charges. If you received Free Shipping on your order, the value of the uncharged shipping cost will be deducted from your refund.

Used Gear
If for any reason you’re not completely satisfied with your purchase of a used item, simply return it in its original condition within 30 days of shipment and we’ll give you a full refund. Items not returned in original condition are subject to a return handling charge. Select used items are not returnable.

How do I return an item I purchased through Amnesh Music ?
Log in to your account and select Returns/Exchanges. Locate the order you would like to return and continue with the return process. Once the RMA has been generated, verify the information on the return label and print it off. You will need to place the item(s) back into the original box. Affix the return label to the outside of the box and drop it off with your local shipping service. You will be responsible for the return shipping cost, unless stated otherwise.

Make a copy of your invoice for your records. Place the original invoice inside the box.
Please return items in the same condition received and make sure they are free from signs of wear or abuse such as belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. Use the original packaging and include all materials such as warranty cards, owner’s manuals, free gifts etc. Returns failing to meet these requirements may be subject to a return handling charge. Please take care in packing the item to avoid potential damage during shipment.

Please do not write on the manufacturer's box.
Please ship the package as soon as possible for the fastest processing time. The return will be processed within one to two business days of its receipt. Please allow an additional 5 to 7 business days to receive your credit (or exchange item).

Exceptions
There are no returns on clearance, discontinued, vintage, demo and select used items. Additionally, the following items are returnable only if defective OR unopened - strings, reeds, computers, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, sheet music, cleaners, polishes and polishing cloths. Software/soundware, books, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product.

Requesting a Return
Contact our experts by email at contact@amneshmusic.com, or by phone at +62 81361279307 to obtain a return authorization. Additional information on returns can be found on the paperwork shipped with your package. 

Abuse of Return Privileges – Our return policy is in place to ensure our customers never get stuck with a wrong piece of gear.  Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.  


Send your returns to:

AMNESH MUSIC
Plaza Indonesia Jalan M.H. Thamrin 28-30
Jakarta 10350, Indonesia

Phone   : +62 81361279307
Email  :   sales@amneshmusic.com
             contact@amneshmusic.com
Website : http://www.amneshmusic.com



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